Wiki source code of Eskalationsmöglichkeiten
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| author | version | line-number | content |
|---|---|---|---|
| 1 | {{figure image="timed_state_change_en.png"}} | ||
| 2 | One way of escalating an issue with a submitted form is by making use of time based transitions. The form record will be moved to another state after it has remained a certained amount of time in the current state. | ||
| 3 | {{/figure}} | ||
| 4 | |||
| 5 | You can choose what happens to form records that have remained too long in a certain state separately for each state by [[changing the setting>>Formcycle.Designer.Workflow.LegacyWorkflow]] for timed state transitions. This does not depend on which inbox the form record belongs to, but only on the current state of the form record. | ||
| 6 | |||
| 7 | You can change how to handle these form record and move them to another state automatically as follows: | ||
| 8 | |||
| 9 | 1. Open the [[workflow dialog>>Formcycle.Designer.Workflow.LegacyWorkflow]] and click on the tab //timed state transitions// of a state. | ||
| 10 | 1. Choose the maximum time frame a form record may remain in this state before it is moved to another state. | ||
| 11 | 1. Select the target state from the dropdown menu. |