Wiki source code of Eskalationsmöglichkeiten

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1 {{figure image="timed_state_change_en.png"}}
2 One way of escalating an issue with a submitted form is by making use of time based transitions. The form record will be moved to another state after it has remained a certained amount of time in the current state.
3 {{/figure}}
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5 You can choose what happens to form records that have remained too long in a certain state separately for each state by [[changing the setting>>Formcycle.Designer.Workflow.LegacyWorkflow]] for timed state transitions. This does not depend on which inbox the form record belongs to, but only on the current state of the form record.
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7 You can change how to handle these form record and move them to another state automatically as follows:
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9 1. Open the [[workflow dialog>>Formcycle.Designer.Workflow.LegacyWorkflow]] and click on the tab //timed state transitions// of a state.
10 1. Choose the maximum time frame a form record may remain in this state before it is moved to another state.
11 1. Select the target state from the dropdown menu.